EMERGENCY GUIDE

Furnace Ignition Failure Emergency

Your Furnace won't ignite. Follow these emergency troubleshooting steps to identify and address the problem.

Emergency: 778-909-5731

5 Emergency Steps

Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.

Safety First

If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.

1

Turn off the Furnace and wait 5 minutes before attempting to restart

2

Listen for the Furnace ignitor clicking or glowing when the system calls for heat

3

Check the Furnace gas supply valve is in the fully open position

4

Inspect the Furnace ignitor for visible cracks or damage

5

Call for Furnace service if the ignition does not occur after several attempts

Need Emergency Service?

Our emergency team is available 24/7. Call now for immediate assistance.