Introduction

EmergencyFurnace.ca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

Name, email address, phone number, and address
Service request details
Payment information (processed securely through third-party providers)
Communications with our customer service team

How We Use Your Information

We use the information we collect to:

Provide emergency repair and maintenance services
Schedule and dispatch technicians to your location
Process payments and send service receipts
Communicate with you about your service requests
Send service reminders and maintenance tips (with your consent)
Improve our services and website experience

Information Sharing

We do not sell your personal information. We may share your information with our certified technicians, payment processors, service providers who assist in our business operations, and law enforcement when required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt-out of marketing communications

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@RomaHeating.ca
Phone: 778-909-5731